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Call Report
DESCRIPTION
CONSIDERATIONS
NOTE: This feature is used with a MERLIN Plus system data collector and
an AT&T 475 printer or its equivalent.
The Call Report feature, often called Station Message Detail Recording
(SMDR), enables a business to keep records of incoming and outgoing calls.
The information in a printed call report gives details about outgoing and
incoming calls: the date and time of each cdl, its duration, the line and voice
terminal on which the call was made or received, and the dialed numbers of
the outgoing call. Call reports are printed automatically as calls go out or
come in. This information helps a business build records of its telephone
traffic patterns and identify abuses in voice terminal privileges.
If an account code is entered when the call is made, the call report prints that
information for you. Account codes are helpful in billing customers and
different departments of the company for telephone calls that should be
charged to them. (See "Account Number Entry.") The data collector and
the printer can also print a System Feature Report, a list of the features that
have been administered to the system. (See "System Feature Report.")
The Call Report features can only be used at the administrator/attendant
console.
When the system administrator administers the system for the Call Report
feature, he or she can set certain options for the feature.
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The administrator should set the initial time and date, so that these
details appear correctly on the call report.
The system is set to have the data collector and the printer connected
to voice terminal jack 19. However, if the administrator is using a 34-
button deluxe voice terminal for administration, he or she can connect
the printer to any other voice terminal jack in the system, except jack
10.
The administrator can select the type of calls that appear on the call
report. The system is factory-set to have no calls reported. However,
the administrator can set the system for reporting outgoing and
incoming calls, or for reporting only outgoing calls.
The system is set to record outgoing calls that last at least 1 minute.
However, the system administrator can change that setting for a longer
(up to nine minutes) or shorter (as little as 10 seconds) minimum
duration.
The administrator can also specify which System Speed Dial codes are
printed on call reports, and which ones will be private.
The entries on a call report are preceded by a "C."
MERLIN Plus System Features
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