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Handling Calls
As the system attendant, you will be answering most of the incoming calls.
To handle the calls efficiently, you may find it helpful to know about the
following features:
Transferring calls
Using the Auto Intercom buttons for people in your system
Making announcement through the loudspeaker paging system, if your
system has one, and through the voice terminal speakers
Using the Send Message feature
Changing the ringing options on your console or helping others to
change the ringing options for their voice terminals
Using Night Service when you are off duty
Using the headset
TRANSFERRING CALLS
Since an important part of your job may be to screen calls and then transfer
them to the appropriate people, you should be familiar with either of the
following ways of transferring calls.
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Transferring Calls by Dialing the Intercom Number
To transfer a call to someone by dialing his or her intercom number:
1
Touch Transfer.
2
Dial the person's intercom number.
3
Hang Up.
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Transferring Calls with One-Touch Transfer
To transfer a call to someone using One-Touch Transfer:
1
With the call in progress, touch the Auto Intercom button of the
person to whom you want to transfer the call.
2
3
When you hear a beep, announce the call.
Hang up.
If the person has activated the Voice Announcement Disable feature or
if the person is using the intercom line at his or her voice terminal,
you cannot announce the call.
Handling Calls 4-5