Filter
Top Products
● Screening Calls
When you screen a call, you first discuss the call with the person to
whom it is to be transferred. There are many reasons for consulting
about the call. For example, a person may want to obtain a file before
taking the call, may be busy and not want to answer the call at the
moment, or may want the attendant to answer the call and take a
message.
To screen a call:
1
Touch Hold.
2 Touch Intercom and dial the intercom number of the person to
whom the call may be transferred.
or
Touch the person's Auto Intercom button.
3
Announce the call and ask if it will be accepted.
NOTE: If the person has activated the Voice Announcement
Disable feature or if the person is using the intercom line at his or
her voice terminal, you cannot announce the call.
If the person chooses not to accept the call:
a
Touch the held calI's line button.
b
Advise the caller.
c Hang up.
If the person chooses to accept the call:
a
Hang up.
By programming Auto Intercom buttons on your attendant console, you can
increase the efficiency of call handling in several ways:
●
An Auto Intercom button allows you to quickly and easily transfer
calls:
●
The lights next to Auto Intercom buttons indicate when others in your
office are using their voice terminals. If the green light is on next to
an Auto Intercom button, it means the person at that intercom
number is using the voice terminal or has activated the Do Not Disturb
feature.
●
If the green light next to the person's Auto Intercom button is
flashing, it means that the person is calling you.
Be sure to type or write the names of the people in your office on the
appropriate Auto Intercom buttons.
4-6
Section 4: Using The Attendant Console