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USING NIGHT SERVICE
During the night or on weekends when you are off duty, you can still make it
convenient for someone else, such as a guard, to answer calls. You do so with
the Night Service feature. There are two ways to provide Night Service for
your office:
●
You may want to provide the person with a 34-button voice terminal
that has all the lines, or the person may prefer to monitor the
attendant console and answer calls there. Be sure that all lines on
which calls may come in after hours are set for immediate ring. If the
lines are not normally set for this ringing option, the person can
activate a Ring Option Override that he or she has programmed for the
voice terminal. (See "Ring Option Override" in Section 5,
"Reference.")
●
The backup person can also answer calls that come in after hours by
programming a Call Pickup button so that he or she can pick up calls
that come in at the administrator/attendant console. Since the
attendant console has all the lines of your MERLIN Plus system, the
person answering calls after hours can pick up calls by touching the
Call Pickup button whenever the attendant console rings. (See "Call
Pickup" in Section 5, "Reference.") If the person is in another part of
the building, the attendant can connect his or her console and an
extra alert device to a Supplementary Alert Adapter (see
"Supplementary Alert Adapter" under "Accessory Equipment" in
Section 5, "Reference") so that each time a call comes in, an extra
alert device goes on.
USING THE HEADSET If you have a heavy call-handling load, you may want to use a headset with
the headset adapter rather than lifting the handset throughout the day. (For
more information about the headset and the headset adapter that connects the
headset to the voice terminal, see Section 5, "Reference.")
To place a call using your headset:
1
Touch On/Quiet on the headset adapter.
The green light next to the button goes on.
2
Dial the outside number.
To answer a call:
1
Touch On/Quiet on the headset adapter.
To mute the microphone:
1
Hold down On/Quiet on the headset adapter.
To hang up:
1 Touch Off on the headset adapter.
The green light next to On/Quiet goes off.
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Section 4: Using The Attendant Console