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FAULT FINDING
SECTION 100-816-500
MARCH 1993
-12-
CHART NO.6
VOICE MAIL/(EXTERNAL) AUTO ATTENDANT (VM/AA) FAULTS
Is the
fault
cleared?
YES
END
START
This chart assumes
the VM/AA device
has no faults.
Is the
fault
cleared?
YES
6-3
NO
6-2
Is VM/AA
integration completely
non-operational?
END
YES
Read “Voice Mail Options” in paragraph 9 of
Section 100-816-207. Also read programming
instructs (in Chapter 2 of Section 100-816-
302) for the following programs: 03 (Code 92,
slot 00 for K4RCU DK16 only), 15-0 and 15-3
(Auto release), and 31 (LEDs: 04, 05, 09, 15 ~
20). This information explains System
Hardware and Programming options related to
Voice Mail and external auto attendant.
Correct Hardware and/or System
Programming as necessary.
Check that the VM I.D. codes (656 and
657) are stored correctly in users’ Digital
or Electronic telephones. Use operating
procedures in the manual for instructions.
6-1
Check that QRCU (DK8) or
K4RCU (DK16) is installed
correctly and programmed with
Code 92 in Prog. 03.
(Prog. 03 is not required for DK8,
QRCU).
NO
Check that the VM/AA ports are
connected to the standard
telephone station ports correctly.
(Refer to QSTU, KSTU, PSTU, or
PESU wiring diagrams in Section
100-816-208.)
Correct if necessary.
Is the
fault
cleared?
YES
6-4
NO
END
Is the
fault
cleared?
YES
6-5
NO
END
Call your technical
support group.
Using a standard DTMF
telephone, check all standard
telephone circuits (QSTU, KSTU,
PSTU, or PESU).
Replace defective PCB if
necessary.
Other VM/AA related programs:
• 10-2, LED 11 – No DTMF tones
• 13 – Message center
• 33 – Station hunting
• 35 – Busy station transfer/ringing
• 36 – Fixed call forward
• 37 – Ring transfer recall time
6-6
NO