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Configuration
Mand
-
Usage:
The PA feature is used in
speciaI
cases where it is important for
callers to receive
special
attention if the extension they
calkd
was
unavailable.
Thisismostoftennsedforerecut+sorsmaIlACD
groups
A feature of PA is to
automatica&
announce to the personal
assistant,
where the call is coming from and why
(ring-neanswer
or
busy).
This enables the personal asistanttocustomizehowthecall
is answered. This is automati no further c&ignration ~~w@R~zL
If the personal assistmt is available, the Toshiba VP System prompts
‘X$whzgf-M
call, (nam) is[iuwmi&bkJ”
and connects the
Example:
After
a caller
reaches an unavailable extension the Toshiba VP
System prompts
y(~)
d&3
nat
wawzpkawleaveaphzte
messogtatthetovrtordiollmothvatatdon nwnberwdialtaofov
psshnalczsrdsrmKlc”Ifthecallerdials~theyaretransferredtothe
PA
extension.
If the personal
as&ant
answers, the Toshiba VP System prompts
“.
coMeding
fmarakd
call,
(imae) is
[unavWJ’*
and
Connects
the call.
If
thepersonalasistantis
MM&&Z,
the Toshiba VP System
re-connects to the
caller
and prompts
“&xwnalAssistavce
is
wravailoble,Pleare~aprivottmPssagemthetqnefor(nmne)ordial
zero for the operatur”
and waits for a response. If the
caller does
nothing, the Toshiba VP System takes a message for the person
originally called. If the caller dials
m
the Toshiba VP System
transfers the call to the intercept mailbox defmed in the
INFORMATION
Table for the ma&ax or
portkurk
[D
If Indexes
26
and/or 27 are defined as well as
Index 24, the
prompts are different.
To Configure:
PA can be configured three ways
l
Offer callers the choice of leaving a message or
dialing
q
for
personal
assistant.
l
Autokti&ly
transfer callers to personal
as&stance.
Requires
Index 26 in addition to Index 24.
l Offer callers the choice of staying on the line for
personaI
assistme
or pressing
B
to leave a message. Requires Index 26
and 27 in addition to
Indar
24.
Considerations:
Requires Personal Assistance.
If the Personal Assistant is unavailable, the caller is transferred to
the intercept position defined for the mailbox or port/trunk.
If the PA mailbox has a greeting ON, the prompt does not offer PA
to callers. If the caller dials
m
the caller is transferred to the
intercept position.
.
.
. .
)