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INFORMAllON Table 13-11
-
COS Attribute 6 - CAU FIRST THEN PLAY GREETING, the
~VPSystemattemptstoplacethecall.Iftheolledpersonis.
unavailable, the caller is antomatkally transferred to z&stance. In
this w the greeting for the maihx is only played if the caller
presses
q
to leave a message. However, the caller is not informed
of the messaging option unless Information Index 27 is set to YES.
If both mailbox and port lNFORMAXION Tables are defmed as YES,
but the intercept mailbar has its greeting ON and there is rib PA,
the’ibshibaVPSystemwatsthecallasifitdidndhave
hm-‘lhnsfer. There are two cases where Au+‘Ikansfer ti
operate when the interczpt greeting is ON:
l
IftheinterceptmailkxhasaCOSwithAttribute6-CAU
FIRST THEN PLAY GREEITNG.
l
Btheo@nallycalledmailbcxhaslNFORMATIONTableIndex
28 - ANNOUNCE CALLS TO INTERCEPT, defined as YE-S.
27 MSG WlTH AUTO lRAblst=ER
Deflnitlon:
Before automatically being transferred to a&stance, callers are
offered a choice of leaving a message for the person they called.
Usage:
AnaRradelayisbuiltintoallowtimeforthecallertoenteri~to-
leave a mesage before being transferred. If the caller does nothing,
they are automatically transferred to as&an=. U
Example:
When a caller reaches an unavailable mailbox, the Tahiba VP
System prompts to the caller. “(name) does not wuwec pl- wait for
penonalassimnceorpmsstartoleaveamessagtz”.~
V
If Mailbox Indexes 24 and/or 26 are defined as well as Index
27, the prompts are different,
To Conllgure:
~entbisindexissettoYESinbotbthemailboxandport
INFORMATION Tables, and Index 26 is defined as YES, callers are
given the option to leave a message instead-of being transferred to
assistance.
Considerations:
ThisindsrisnotusedifMailbaxIndex26issettoNO.
: