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To Conftgure:
Considerations:
ports answer InWATS calls for customer service and sales
groups. The customer service hunt group is the intercept
position for callers needing assistance from these ports.
Enter the mailbox number of the intercept position. The Toshiba VP
System looks at the USER Table to obtain the extension of the
intercept mailbox to determine where to send calis.
Intercept mailboxes must fmt be entered in the USER Table before
they may be included as au index value for an INFORMATION
Table.
2 COMPANY GREEllNG MAILBOX
DeflnltIon:
Contains the Company
Greeting played for incoming calls to the
portortrunk.
Usage:
To inform callers who they have reached and what their options are.
Examples:
During business hours, inform callers of their options. Some
acamples are: “Please did tire
exiension you wish to reach, or wait on
thelimfova.s5imc~” ad
Dial one for sales, dial two for swice, dial
three for rep& ”
For ports conf@red for CX mode (calf forwarding)
“You have reached tk Message Center. Please enter tk tmnsion of tk
person you wish to leave a message for: ”
@ij
To Configure:
lf there is more than one Company Greeting for a port or
group of
ports, an INFORMATION Table is required for each of the time
periods specified in the SCHEDULE Table.
Conslderatlons:
Company Greeting mailboxes must firs be entered in the USER
Table before they may be included as an index value for an
INFORh4ATION Table.
3 CALL BLOCKING
NUMBER
(Incoming Call Restriction - Call Blocking Optional Feature)
Deflnttlon:
Blocking numbers prevents certain mailboxes from being called
through some or all ports. Callers are only allowed to call mailboxes
with the same call blocking number as the port the call came in on.
Extensions not defined in the USER Table are blocked from being
called.
Call blocking can be configured dynamically by mailbox. If Attribute
52
is assigned to the port COS and the port does not have a call
blocking number, callers are only allowed to call mailboxes with the
same call blocking number as the previous mailbox they called or
mailboxes with
a
call blocking value of NONE. Refer to the
Feature
Description manual - INCOMING CALL RESTRICTION, Call
Blocking.
Usage:
If this index has a defied value, the call blocking value of the
mailbox being called is checked. The call is not extended if the
value is not the same as the port value. The caller is informed
“metion Xxx rS
invalid,
” or hears the Custom Prompt recorded for
,I