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26 AUTO TRANSFER TO ASSISTANCE
Definttlon:
After reaching an unavailable extension, callers are automaticaIl;
transferred to assistance. If Personal Ass&tan= (PA) is defined,
callers are transferred to that extensior~ If PA is not defined, callers
are transferred to the intercept position defined for the mailbo*,
portortrunk.
usage:
Example:
Assures callers are answered by a person rather than lkng a&d to
leave a message or dial another extension for assktance. -
If the pemmal asistant is unavailable or not defined, callers are
automatically transferred to the intercept extension defined in the
INFORMATION Table of the mailbox or por&unk.
When a caller reaches an unavailable mailbox confiied with
Auto-Transfer, the Toshiba VP System prompts to the caller:
“(hame) does not arswz pleare wait for~nal assistance” The
caller is automatically transferred to the personal assistant. The
option to leave a message is not offered.
’ If the personal as&ant is available, the Toshiba VP System prompts
to the ass&ant: “Connecting
forwatded cai2, (ham) is [unuvailab&]”
and corm& the cak
If the personal asistant is unavailable, the Toshiba VP System
re-connects to the caller and prompts “Personal A&i-tame is
u~~ailoblle. Pkizse stay on the he
for the operoo~ ” me
caller is
transferred to the intercept mailbox defined in the maiIbox or
port/trunk INFORMATION Table.
If Auto-llansfer to assisumca is enabled but a PA extension is not
defined, the prompt says “(IUD?@ does not
answec please stay on the
line
for
the opaator: ” The caller is automatically transferred to the
intercept mailbox defmed in the mailbox or port/trunk
INFORMATION Table. The transfer is the same as if the caller
dialed jijJ for the intercept extension.
D’ If Indexes 24 and/or 27 are defined as well as Index 26, the
prompts are different.
To Configure:
When this Index is set to YES in both the mailbox and port
INFORMATION Tables, callers are automatically transferred to
assistance after the Tbshiba VP System has determined that the
originally called party is unavailable. If PA is also configured, the call is
transferred to that extension rather than the intercept extension.
b WARNING 4
Auto-Transfer is only activated for
those time periods
where Index 26 is defmed as YES for both the mailbox
and
port/trunk.
ConsJderaUons:
If the called mailbox has a greeting ON, it is played and the caller is
not
transferred to assistance. However, if the called maiIbox has