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WSTOM PROMPTTaMe 7-1
7.1
UNDERSTANDING THE CUSTOM PROMPT TABLE
The Tbshiba VP System has the flexibility to enable companies to create two types of custom
recorded greetings for callers:
l
Custom Error Prompts
l
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Custom
Message
Waiting Notification (MWN) Prompt
The CUSTOM PROh4PT
Table contains the number of the mailbmces
containing all custom
prompts. For details about these applications, refer to the Fi Descripr&z manual -
CUSTOMIZATION.
w Custom Error Prompts
When a caller dials a non-existent or blocked number, the Toshiba VP System prompts
‘Emsion XXX
does
not @rt. w You can record custom prompts so callers may hear special
dialing instructions rather than the standard system prompt.
Two circumstances cause a caller to receive the standard prompt:
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Numbers without a valid first digit (either the first digit is not defined at all in the USER
Table or an incorrect number of digits was entered).
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Extensions blocked through the Incoming Call Restriction, Call Blocking feature.
~I
In addition, a
custom
prompt can be played if an entry is made to the “Nonexistent Extension
Mailbox” field of the
CUSTOM
PROMPT Table. In that case, the greeting for that mailbox is
played whenever an extension that is not defined as a mailbox in the USER Table is entered.
The Next Mailbox feature may be used with Custom Error Prompts A Next Mailbox enables
the Toshiba VP System to automatically send callers to another mailbox or extension after
they have listened to the Custom Error Prompt. The Next Mailbox can give further
information, or send the call to an
actual extension, such as the operator.
Custom Error Prompts may be interrupted by pressing any key on a DTMF producing keypad.
If it is desired that Custom Error Prompts not be interruptible, COS Attribute 59
must be
assigned to the mailbox containing the prompt. Refer
to COS Table, Attribute 59 -
GREETING ON THIS MAILBOX MAY NOT BE INTERRUPTED, in
this manual.
n
Custom MWN Prompts
A Custom Message Waiting Notification Prompt can be played when MWN calls a mailbox
associated with an extension that does not prcduce DTMF tones. The mailbox containing the
prompt is contained in the CUSTOM PROMPT Table.
Tcddta W .Syserm
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