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5-28 Configuration Mxd.4
-
the caller the options of waiting or leaving a message. Since the greeting informs the
callerof theoptions,thestandardprompt:
"P&xselimeapivafemessagratthetanc,dfhl
mother eamh,... ” is not needed. Messages should automaticaliy be saved.
Attributes on initial group maitbox
6
- CALL EXTENSION FIRST BEFORE PUWING GREETING.
11 - NO SYSTEM PROMPT AFl-ER GREETING, GO STRAIGWT TO
RWRDING.
l3
- AUTOMATICALLY SAVE MESSAGES AFER LETEN.
Attributes on mailbox to dial to wait and be placed in queue:
29 - FIFO QUEUING (used for calling groups Requires FIFO Queuing option.)
Front-ending an ACD Group With an information Announcement
An information-only mailbox can be c~nfiied to give information and automatically
connect the caller to an agent. The agent’s maiIbox can be uxfigured to cut through on
ring, or to play one greeting if the line is busy and a different greeting after hours.
Attributes for information-only ma&x
1
- NO MESSAGES MAY BE RECORDED FOR THIS MAILBOX
n
-AFlXRGREETIN G PUYS, GO TO ANOTHER GREETING OR EXTENSION.
Attributes for agent mailboxz
6 -CALL
-ION FIRST BEFORE PLAYING GREETING.
~’
31
- PLAY
ALTERNATE GREETING WHEN NORMAL. GREETING IS OFF
1 Using INSTALL
-
There are no questions in the INSTALL program concerning COS. The COS is neutral until
assignment of attributes Attributes are assigned to COS numbers in the
UPDATE
program
after the installation is complete.
During the INSTALL program, a COS must be assigned to every port and m&box in the
database. After the installation, none of the ports or mailboxes act as defied by the COS
until the attributes are assigned to the COS in the
UPDATE
program.
~3’ Carefully plan and determine the usage of each COS prior to the actual installation.