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Examples
of COS Applications (Use of Attributes)
The following are examples of what can be accomplished by assigrkg attributes to mailbox
cos.
8 COS with a Single Attribute
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Recorded Information Mailboxes
h4ailboxes can be designated to play recorded informat& without ringing a live
extension. lhese maiboxa canbecontigoredtohangohrepeatandallowtheollerto
dial another number, or take a message:
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Play information twice and allow caller to leave a message and/or dial another
extension (COS with Attribute 5).
o Play information once and allow caller to dial another extension, but do not take a
message (COS with Attribute 1).
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Play information and disconnect (COS with Attribute 4).
Secure Access to ExtetWonsiTrunks (Attribute 3)
Any extension or outgoing trunk group can be protectfd by requiring the correct security
code (up to 6 digits) to be entered by any caller trying to reach that facility.
Cali Extension First; If Busy/No Answer, Play Greeting (Attribute 6)
Under normal operation, if a greeting is ON, the greeting is immedia&y played and the
extension does not ring. A COS can be configured for the extension to ring prior to
playing the greeting. This is useful for interaction-with smaIl distribution groups.
Names (Attribute 10)
Record names of people who have mailboxes If names are recorded, they are spoken
instead of the mailbox extension number. Refer to the Fermue Descr@tion manual -
CUSTOMIZATION.
Cut Through on Ringing (Attribute 15)
The Toshii VP System can release an extension once ring-back is detected. Used to
send a call into an ACD group, or to any other extension where a live person answers,
such as intercept positions. Also used in Adaptive Integration applications.
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COS With Several Attributes
Managing Callers to an Often-Busy Group (Attributes 6, 11, 13.29)
For a small service hunt group, the Toshiba VP System can be configured
to give the
caller a special greeting when the group is busy or doesn’t answer. The greeting can offer