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SELF DIAGNOSTICS
Each station can execute a self test when so enabled.
This test verifies processor, indicator, and tone
functions.
SERVICE OBSERVING
Service observing allows a third party to enter an
in-progress call in an unannounced muted mode to
monitor the conversation. There will be no warning
tones sounded when the call entry is made. This
feature is useful in allowing a supervisor to monitor the
performance of an employee during a phone
conversation with a client. For a station to provide the
service observing feature, the executive override
feature is automatically enabled when the service
observing feature is enabled. Service Observing can
be blocked by class of service programming on a
station basis. Use station class of service programming
to give a station service observing (and executive
override) or block this feature.
SPEAKERPHONE SUPPORT
The optional speakerphone provides handsfree
operation of all features, except voice-signalled
intercom calls. The handset must be lifted for this
purpose.
SQUARE/NON-SQUARE
CONFIGURATION
A system can be programmed to be square or
non-square as desired. In a square system, the line 1
buttons of all telephone stations select line
1,
the line 2
buttons select line 2, etc. In a non-square system,
each line select button at every station may be
assigned individually to select any line. Button
mapping for line appearance can be performed on
each station using the station class of service
programming.
STATION BY STATION PRIVACY
See the discussion titled: AutomaticPrivacy.
STATION MESSAGE DETAIL
ACCOUNTING (SMDA)
See the discussion titled: Call Costing and SMDA
Reporting.
STATION
MESSA(EbEDEAIL
RECORDING
The SMDR feature generates a call record for printing
as soon as the record is collected by the system. The
call record is presented at an W-232 level as ASCII
transmit data in an 80-column format at the data port
available for that purpose.
Refer to the discussion
titled: Call Costing and SMDA Reporting.
STATION MONITORING WITH
DSS CALL PICKUP
The busy lamp field (BLF) of a station can provide
visual indication of the idle, busy, and ringing status of
monitored stations. Audible indication of direct and
delayed ringing can also be provided if visual ring
indication is enabled.
A one-button pickup of a ringing call at a monitored
station can be made at the monitoring station by
pressing the direct station selection (DSS) button
associated with the ringing station.
The flashing BLF lights associated with visual ring
indication can be enabled or disabled on a
system-wide basis. When enabled, the audible
indication of ringing can then be enabled on a
station-by-station basis. Enable or disable visual ring
indication on a system-wide basis with system class of
service programming. Enable or disable audible ring
indication on a station-by-station basis with station
class of service programing.
STATION SPEED DIAL
Each station can be programmed to provide 10 speed
dial numbers at the buttonpad buttons. Station speed
dial numbers can be up to 18 digits in length and can
include line or intercom selection, numbers, #, S,
pauses, and flash signals. A pause is stored each time
the HOLD button is pressed, and a flash signal is
stored each time the TAP button is pressed.
STATION-TO-STATION MESSAGING
If a station has a DSS/BLF appearance at another
station, a callback message indication can be left at
that station with the DSS/BLF appearance. By dialing
a special code, the BLF light at the called station that is
assigned to the calling station can be activated. This
light indicates that a callback is requested. The light is
automatically turned off
tf
a successful callback is
made.
If a station number is not programmed for a DSS/BLF
appearance at another station, attempting to place a
call back message will cause the central message desk
station to ring. lf there is no central message desk
assigned, no action will occur.
.&ion
of
System Features
lMl66-083
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