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78 Chapter 7 Off-premise Message Notification
N0025637 01
Assigning an outdial method to a skillset mailbox
The outdial method determines which line, line pool or route code the system uses for Off-premise
Message Notification. The default for outdial method is None. You must assign an outdial method
before you can use an external telephone or a pager as an Off-premise Message Notification
destination.
For more information on line pools and route codes, refer to your system documentation.
To assign an outdial method to a skillset mailbox
Warning: Do not change the extension number assigned to the skillset mailbox. If this
extension number is changed, callers in the skillset cannot access the skillset mailbox
and you cannot change the Skillset general parameters. To correct a wrong extension
number, change the extension number to the Control DN of the skillset.
1 Press
≤·°‹.
Enter the Call Center Administrator mailbox number and password,
and then press OK
.
2 Press MBOX
.
3 Press CHNG
.
4 Enter the skillset mailbox number or press DIR
to use the Company
Directory.
5 Press NEXT
until you see this display.
Press CHNG
.
6 Press NEXT
if you want to use a line as the outdial method
or
press CHNG
if you want to use a line pool as the outdial method and
then press NEXT
.
7 Enter the Line or Pool number and press OK
.
Line numbers must be between 1 and 500. Although line pools have
a letter such as A, B or C, Call Center accepts only numbers. If you
enter a line pool use 1 for A, 2 for B, 3 for C, and so on.
8 Press OK
.
9 Press ® to end the session.
Log:
QUIT RETRY OK
Admin
MBOX AA OTHR
Mailbox Admin
ADD DEL CHNG
Mbox:
DIR QUIT
Outdial: <none>
CHNG NEXT
Outdial: <line>
CHNG NEXT
xxxx:
RETRY OK
Accept: x
RETRY OK