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Call Center Telephone Administration Guide
187
Index
Numerics
24 Hour Service mode, skillset 115
A
Agent
Autobusy mode 163
dynamic priority 10
Feature Codes 21
listening to skillset mailbox messages 69
monitor 151
parameters 101
Silent Monitor 151
Agent priority levels 10
Agents
maximum number 10
B
Button
memory button indicators 25
programming a memory button 19
C
Call
Distribution Method 184
monitoring 155
Silent Monitor 151
Call Center
efficiency tips 166
Feature Codes 18
preventing call congestion 154
related documents 13
skillset mailboxes 55
Call Center Administrator
Feature Codes 20
Call Center Features
agent priority levels 10
call monitoring 10
Day of Week service 10
number of active agents 10
number of active calls in a skillset 10
number of agents 10
number of greetings 10
number of lines 10
number of Routing Tables per skillset 10
number of skillset mailboxes 10
number of skillsets 10
number of supervisors 10
number of voice ports 10
steps per Routing Table 10
telephone administration 10
Call Center Reporting 10
Call Forward on Busy 169
Call Park 168
Call Pickup 168
Call Transfer 168
Caller Directed Transfer 11
Caller ID 72
CallPilot mailbox interface 57
CallPilot Manager 10
CFB 169
CFNA 169
Changing
skillset mailbox password 61
Channels
reserved 26
voice 26
Character limit
for Off-premise Message Notification
destination pager number and message 84
for Off-premise Message Notification destination
number 85, 87, 96
Checking the telephone mailbox interface 57
Company Directory 58
Conference calls 153
Control DN 40, 55, 56, 170
Conventions, guide 17
angled brackets 17
button options 17
buttons 17
command line 17
Copying a message 70
D
Day mode, skillset 115
Day of Week Service 10, 11
Default mode, skillset 115
Delay Answer feature 163, 183
Deleted messages, retrieving 71
Deleting
messages 70, 73
Destination number
character limit 85, 87, 96
for pagers 84
when CallPilot is behind PBX or Centrex 84
Destination pager number