Nortel Networks Call Center Telephone Telephone User Manual


 
60 Chapter 6 Setting up skillset mailboxes
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Opening a skillset mailbox remotely
To open a skillset mailbox from an outside telephone
If a skillset mailbox is a Mailbox node in a CCR Tree, enter the digits and you automatically
transfer to the skillset mailbox
or
Call an Operator, receptionist or subscriber and ask them to transfer you to the skillset mailbox
number using ≤·°fl.
After you reach the skillset mailbox, press •• during the greeting to open the skillset
mailbox. If you are in Europe or Australia press °°.
At the voice prompt, enter the skillset mailbox number and password and press £. Follow the
voice prompts.
To open a skillset mailbox directly from an outside telephone
Follow either procedure to open a skillset mailbox remotely.
1 Call a telephone line that is answered by the Automated Attendant.
2 Press •• during the Automated Attendant Menu prompt.
If you are in Europe or Australia press °°.
3 Enter the skillset mailbox number and password, and then press £.
4 Follow the voice prompts.
or
1 Call your extension number.
2 Press •• during your personal greeting.
If you are in Europe or Australia press °°.
3 Enter the skillset mailbox number and password, and then press £.
4 Follow the voice prompts.