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Chapter 10 Routing table administration 143
Call Center Telephone Administration Guide
Example of a Night Routing Table
To set up the routing table steps shown in “Example of Night Routing Table steps”, follow the
procedure “To set up the Night Routing Table example”.
Example of Night Routing Table steps
To set up the Night Routing Table example
Step number Type of step Step parameters
1
Greeting Greeting 6, non-business hours greeting
Not forced play
Intelligent Call Input Routing, Basic
2
Disconnect There are no parameters for the Disconnect option.
1 Press ≤·°‹.
Enter the Call Center Administrator mailbox number and
password, and then press OK
.
2 Press OTHR
.
3 Press CC
.
4 Press SKILL
.
5 Enter the number of the skillset you want to set up and press OK
.
6 If the skillset is enabled, press CHNG
to disable it.
Press NEXT
.
7 Press
NEXT to continue.
8 Press NEXT
to continue.
9 Press OTHR
.
10 Press ROUTE
.
11 Press NIGHT
.
12 Press SETUP
.
Log:
QUIT RETRY OK
Admin
MBOX AA OTHR
Admin
GLIST CCR CC
CC Admin
AGENT SKILL OTHR
Skillset:
RETRY QUIT OK
Status: xxxxxx
CHNG NEXT
Skill mbox pswd
RESET NEXT
Skill mbox pswd
RESET NEXT
Skillset Admin
PARM AGENT OTHR
Skillset Admin
ROUTE OVFLW UNCF
Route Table
DAY NIGHT QUIT
Night routing
SETUP QUIT