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Chapter 8 Setting up agents 111
Call Center Telephone Administration Guide
Logging an agent off
1 Press ≤·°‹.
Enter the Call Center Administrator Mailbox number and
password,
and then press OK
.
2 Press OTHR
.
3 Press CC
.
4 Press AGENT
.
5 Press
°. This option does not appear as a display button option.
6 Enter the agent’s ID number and press OK
.
7 The agent’s name is displayed.
Press OUT
.
8 Press ® to end the session.
Log:
QUIT RETRY OK
Admin
MBOX AA OTHR
Admin
GLIST CCR CC
CC Admin
AGENT SKILL OTH
Agent Admin
ADD DEL CHNG
Agent ID:
OK
xxxx
OUT QUIT