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Chapter 2 About Call Center telephone administration 19
Call Center Telephone Administration Guide
Programming a memory button with a Feature Code
Each Feature Code can be programmed to a memory button. We recommend that you use memory
buttons with indicators to program the Feature Codes. A memory button indicator is the triangle
next to a memory button.
You can use memory buttons to monitor call activity, and view the Login/Logout and Not Ready
status of agents. For information about how the status appears, refer to the Nortel Networks Call
Center Agent Guide.
For information about using programmed memory buttons to monitor call activity, refer to
“Primary and Secondary alert times” on page 25.
To program a memory button
Use the paper labels that come with your telephone to identify the programmed button. To use the
Feature Code, press the labeled button.
1 Press ≤•‹.
Do not lift your handset.
2 The display shows Program Features.
3 Press a memory button with an LCD indicator.
4 Press ≤.
5 Enter the Feature Code number that you want to program.
For example, enter ·‚· to program the Display Waiting Calls
Feature Code. See the tables “Feature Codes used by Call Center
agents” on page 21 and “Agent Feature Codes” on page 21 for the
Feature Codes.
Repeat steps 1 through 5 for each Feature Code you want to
program.
6 The display shows that the button is programmed, and then ends the
session.
Program Features
Press a button
QUIT
Feature Code:
QUIT
F__
QUIT CLEAR
Programmed