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172 Chapter 14 Call Center Programming Record
N0025637 01
Feature Codes
General Call Center parameters
Feature code name Dialpad buttons Custom Feature Code
Display Waiting Calls
≤·‚· ≤ · ____ ____
Open Mailbox
≤·°⁄ ≤ · ____ ____
Log on/Log off
≤·‚› ≤ · ____ ____
Supervise agents
≤·‚fi ≤ · ____ ____
Not Ready
≤·‚° ≤ · ____ ____
Return to skillset on No Answer
≤ · ____ ____
Voicemail DN
≤·°fi ≤ · ____ ____
Operator status
≤·°¤ ≤ · ____ ____
Number of Reserved channels
Primary alert time limit in mm:ss
Secondary alert time limit in mm:ss
CLID Parameter No CLID Number Only Name & Number
Supervisor Help request timeout value
Skillsets supervisors can receive help
requests from
Lines answered by Call Center