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Call Center Telephone Administration Guide
Chapter 6
Setting up skillset mailboxes
About skillset mailboxes
Each skillset has a mailbox that stores messages left by callers. A skillset mailbox is created
automatically when you set up a skillset. There is one skillset mailbox for each skillset. The
skillset mailbox number is the same as the Control Directory Number (CDN) of the skillset.
Skillset mailboxes have these Class of Service settings:
• use the primary prompt language
• maximum message time is 15 minutes
• maximum message length is three minutes
• maximum message retention is 30 days
• maximum greeting length of one minute
• Off-premise message notification enabled with a retry interval of five minutes and three
attempts
• Outbound Transfer is enabled
• maximum number of incorrect password attempts is nine
• password expires in 90 days
• Networking is enabled if you have the Message Networking option enabled
• Personal Target Attendant is enabled
• Record Call is not enabled
• prompt language is Primary
• user interface is Norstar Voice Mail
The default Class of Service for skillset mailboxes is 1.
To prepare a skillset mailbox to receive messages:
• Know the skillset mailbox number (CDN) of each skillset mailbox.
If you do not know the skillset mailbox number, refer to “Determining a skillset mailbox
number” on page 56
• Initialize the skillset mailbox. Refer to “Initializing a skillset mailbox” on page 58.
• Record the skillset mailbox greetings. Refer to “Recording skillset mailbox greetings” on page
63.
You can use the table “Skillset mailboxes” on page 177 to record the skillset mailboxes you set up.