Nortel Networks Call Center Telephone Telephone User Manual


 
62 Chapter 6 Setting up skillset mailboxes
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Resetting a skillset mailbox password
You must disable the skillset before you reset the password.
To reset a skillset mailbox password
Note: Reset a password if the agent who accesses the skillset mailbox forgets the
password or is “locked-out”. The password for the reset mailbox is 0000. The agent who
accesses the skillset mailbox cannot retrieve messages until they create a new password.
Tell the agent to change the default password as soon as possible. While the skillset
mailbox has the default password, the mailbox is vulnerable to unauthorized access.
1 Press ·°‹.
Enter the Call Center Administrator Mailbox number and
password,
and then press OK
.
2 Press OTHR
.
3 Press CC
.
4 Press SKILL
.
5 Enter the number of the skillset whose mailbox password you want
to reset and press OK
.
6 The display shows whether the skillset is enabled or disabled.
Press NEXT
if the skillset is disabled
or
press CHNG
and then press next if the skillset is enabled.
7 Press PARM
.
8 The display shows the name of the skillset mailbox.
Press NEXT
.
9 The display shows the CDN of the skillset mailbox.
Press NEXT
.
10 Press NEXT
.
11 Press RESET
to reset the password for the skillset mailbox.
The password is reset to 0000.
12 This display appears briefly.
13 Press ® to end the session.
Log:
QUIT RETRY OK
Admin
MBOX AA OTHR
Admin
GLIST CCR CC
CC Admin
AGENT SKILL OTHR
Skillset:
RETRY QUIT OK
Status: xxxxxxx
CHNG NEXT
Skillset Admin
PARM
AGENT ROUTE
<xxxxxxxxx>
CHNG NEXT
CDN: <xxx>
CHNG NEXT
MWI ext: <none>
CHNG NEXT
Password
RESET
NEXT
Password reset