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170 Chapter 13 Troubleshooting Call Center
N0025637 01
Skillset problems
Problems changing skillset properties
If you cannot change a skillset’s properties, there are two possible reasons:
• The call center skillset is enabled.
You must disable the call center skillset before you can change the skillset properties.
• The skillset mailbox has the wrong extension number.
Refer to “Determining a skillset mailbox number” on page 56 for how to determine a skillset’s
extension number. The extension number of the skillset mailbox must be the same as the
Control DN of the skillset. If the skillset mailbox has the wrong extension, you cannot change
the properties for a skillset mailbox.