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Chapter 6 Setting up skillset mailboxes 71
Call Center Telephone Administration Guide
Notes:
1 Because the skillset mailbox has limited message storage space, delete any messages you no
longer need. After a certain time period, your saved messages are erased automatically. Ask
your System Administrator about this.
2 You can retrieve a deleted message only if you have not quit the session in which you deleted
it. For information about retrieving deleted messages refer to “Retrieving erased messages” on
page 73”.
Forward
‹
or
> >>
✔
Advances the message three seconds and continues
playing from that point.
Next
fl
or
££
✔✔
Plays the next message in the skillset mailbox. If you use
this while a message is playing, it stops playing the
current message and plays the next message in the
skillset mailbox.
Pause/
Continue
¤
or
STOP/
PLAY
✔
Temporarily stops a message. When you stop the
message, you can play the previous message, continue
playing the current message, or skip to the next message.
Previous
›
✔✔
Stops playing the current message and plays the previous
message.
Quit
•
✔
Stops playing the message and plays the Mailbox main
menu options.
Replay
⁄⁄
or
< << < <<
✔
Replays the message from the beginning.
Replay
⁄
✔
Replays the last message.
Reply
·
or
REPLY
✔✔
Replies to a message. (Refer to Note 3 on page 72)
The reply can be either:
- a message to an internal sender’s mailbox
- a telephone call to an internal or external
party (Refer to Note 4 on page 72.)
Save
Message
‡‡
or
SAVE
✔
Saves the message being played. (If you do not delete a
message, it is automatically saved). This option is not
shown on the display unless you erase a message. If you
erase a message and play the message again, you can
press
SAVE on a two line display telephone. (Refer to
Note 2 on page 71.)
Volume
Control
•
✔
Adjusts the volume of the message that is playing. The
volume increases each time you press
•. After four
presses, the volume returns to the lowest level.
Playing skillset mailbox messages - Norstar Voice Mail
Option Button Available
while
playing
Available
after
playing
Description