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Chapter 10 Routing table administration 137
Call Center Telephone Administration Guide
14 Add the type of transfer step you want to the Routing Table.
To transfer to an extension:
•Press EXTN
• Enter the extension number and press OK
To transfer to a mailbox:
•Press MBOX
• Enter the mailbox number and press OK
To transfer to an external number:
•Press OTHR
•Press EXTERN
•Press CHNG to select a line, pool or route as the outdial
method
•Press NEXT
• Enter the line or line pool number and press OK
•Press OK
• Enter the telephone number you want to transfer the call to
•Press O
K
To transfer to the Automated Attendant:
•Press OTHR
•Press AA
•Press CHNG
• Enter the number of the AA table and press OK
To transfer to the Operator:
•Press OTHR
•Press OTHR
•Press OPER
•Press OK
To transfer to a CCR Tree:
•Press OTHR
•Press OTHR
•Press OTHR
•Press CCR
• Enter the number of the CCR Tree and press OK
•Press OK
15 Press YES to add another step
or
press ® to end the session.
Step x
EXTN MBOX OTHR
Route Table
DAY NIGHT QUIT