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171
Call Center Telephone Administration Guide
Chapter 14
Call Center Programming Record
For this programming task see on page
Record the Feature Codes used by Call Center Feature Codes 172
Record the line information for lines answered by Call Center Line answering 179
Record the Operator and Business Status settings Operator/Business Status 173
Record the number of reserved channels and the Primary and
Secondary Alert times
General Call Center
parameters 172
Record agent ID, agent name, Priority, supervisor status and
skillset for each agent Call Center agents 175
Record Control DN, skillset name, MWI ext, Method, Break Time
and Delay Answer time limit Call Center skillsets 174
Record agents assigned to the skillsets Skillset assignments 176
Record the skillset mailbox name, skillset mailbox number, MWI
extension and skillset mailbox password Skillset mailboxes 177
Record the type of step and step parameters for Day and Night
Routing Tables Routing Tables 178
Record Line Answering details Line answering 179
Note: Make copies of these pages as required.