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Chapter 6 Setting up skillset mailboxes 61
Call Center Telephone Administration Guide
Skillset mailbox password
To decrease the chances of unauthorized access to a skillset mailbox, change its password
regularly, we suggest every 30 days.
Keep a written copy of the skillset mailbox passwords in “Skillset mailboxes” on page 177.
Give the skillset mailbox passwords only to the agents who retrieve messages at your call center.
For security reasons, choose an uncommon password, not a predictable password like 1234 or
1111. If someone knows a skillset mailbox password, they can access the skillset mailbox and play
or delete messages. They can also access CallPilot and use it fraudulently or disrupt service.
Changing a skillset mailbox password
You can change a skillset mailbox password at any time. A password must be from four to eight
digits long and cannot start with zero.
To change a skillset mailbox password
1 Press ≤·°⁄.
Follow the voice prompts or the display buttons to open the skillset
mailbox.
2 The skillset mailbox name appears briefly and the recorded name
plays.
3 If you use the CallPilot interface:
•Press °› to open the Mailbox Password menu
• Go to step 4
If you use the Norstar Voice Mail interface:
•Press ADMIN
or °
•Press PSWD
or ›
• Go to step 4
4 Enter your new mailbox password and press OK
or £.
5 Re-enter your new mailbox password and press OK
or £.
6 This display appears briefly.
7 Press ® to end the session.
<Skillset name>
Pswd:
RETRY OK
Again:
RETRY OK
Password OK