Nortel Networks Call Center Telephone Telephone User Manual


 
138 Chapter 10 Routing table administration
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Adding a Disconnect step
Disconnect steps release a call from the skillset it is in. If the first step in a routing table is a
Disconnect step, Call Center does not answer the line.
1 Press
·°.
Enter the Call Center Administrator mailbox number and
password, and then press OK
.
2 Press OTHR
.
3 Press CC
.
4 Press SKILL
.
5 Enter the number of the skillset you want to add a Disconnect step
to and press OK
.
6 If the skillset is enabled, press CHNG
to disable it.
Press NEXT
.
7 Press NEXT
to continue.
8 Press OTHR
.
9 Press ROUTE
.
10 Press DAY
or NIGHT.
In this example, Day is shown.
11 Press SETUP
.
12 Press OTHR
.
13 Press DISC
.
14 Press OK
.
15 Press ® to end the session.
Log:
QUIT RETRY OK
Admin
MBOX AA OTHR
Admin
GLIST CCR CC
CC Admin
AGENT SKILL OTHR
Skillset:
RETRY QUIT OK
Status: xxxxxx
CHNG NEXT
Skill mbox pswd
RESET N
EXT
Skillset Admin
PARM AGENT OTHR
Skillset Admin
ROUTE
OVFLW UNCF
Route Table
DAY
NIGHT QUIT
Day routing
SETUP
QUIT
Step x
DIST GRTG OTHR
Step x
DISC
XFER
Disconnect
OK
Table complete