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48 Chapter 5 Setting up skillsets
N0025637 01
Disabling a skillset
You must disable a skillset if you want to change the skillset properties or administer the lines.
If you disable a skillset, no new calls go to the skillset. Any calls that are in the skillset are
distributed until the calls are ended.
To disable a skillset
1 Press ≤·°‹.
Enter the Call Center Administrator Mailbox number and
password,
and then press OK
.
2 Press OTHR
.
3 Press CC
.
4 Press SKILL
.
5 Enter the number of the skillset you want to disable and press OK
.
6 Press CHNG
to change the status from enabled to disabled.
7 The display shows that the skillset is disabled.
8 Press ® to end the session.
Log:
QUIT RETRY OK
Admin
MBOX AA OTHR
Admin
GLIST CCR CC
CC Admin
AGENT SKILL OTHR
Skillset:
RETRY QUIT OK
Status: Enabled
CHNG NEXT
Status: Disabled
CHNG NEXT