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Chapter 5 Setting up skillsets 53
Call Center Telephone Administration Guide
Unconfiguring a skillset
If you unconfigure a skillset, you erase the programming for the skillset. You can then reprogram
the skillset.
When you unconfigure a skillset, the system:
• erases the skillset Routing Table
• unassigns the skillset agents
• erases the skillset mailbox and all the messages in it
• makes the CDN available so it can be used by another skillset or device
To unconfigure a skillset you must:
1 First disable the skillset and wait until all the calls are distributed. See “Disabling a skillset” on
page 48.
2 Unassign the lines assigned to the skillset. See “To configure lines for Call Center” on page 30.
3 Follow the procedure below to unconfigure the skillset.
1 Press ≤·°‹.
Enter the Call Center Administrator Mailbox number and
password,
and then press OK
.
2 Press OTHR
.
3 Press CC
.
4 Press SKILL
.
5 Enter the number of the skillset you want to change and press OK
.
6 The display shows whether the skillset is enabled or disabled.
You must disable the skillset before you make changes to it. To
disable the skillset Press CHNG and press NEXT to continue.
7 Press NEXT
to continue.
8 Press OTHR
.
9 Press UNCF
.
10 Press YES
to unconfigure the skillset.
Log:
QUIT RETRY OK
Admin
MBOX AA OTHR
Admin
GLIST CCR CC
CC Admin
AGENT SKILL OTHR
Skillset:
RETRY QUIT OK
Status: xxxxxxx
CHNG NEXT
Skill mbox pswd
RESET NEXT
Skillset Admin
PARM AGENT OTHR
Skillset Admin
ROUTE OVFLW UNCF
Unconfigure?
YES NO