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30 Chapter 3 Call Center general properties
N0025637 01
To configure lines for Call Center
1 Press ≤·°‹.
Enter the Call Center Administrator mailbox number and
password, and then press OK
.
2 Press AA
.
3 Press LINES
.
4 Enter the line number and press OK
.
5 Press CHNG
.
6 Press CHNG
.
7 Press SKILL
.
8 Enter the number of the skillset you want to answer the line and
press OK
.
9 Press RINGS
.
10 Press CHNG
.
11 Enter the number of rings and press OK
.
12 Press
NEXT to configure another line
or
press ® to end the session.
Log:
QUIT RETRY OK
Admin
MBOX AA OTHR
Auto Atdt Admin
GRTG TABLE LINES
Line number:
RETRY OK
Line: x Ans: No
CHNG NEXT
Line: x Ans: AA
CHNG TABLE NEXT
Line: x Ans: CC
CHNG SKILL NEXT
Skill number:
RETRY OK
Line: x Skill: 1
CHNG RINGS
NEXT
Line: x Rings: 0
CHNG
ANS NEXT
No of rings:
RETRY OK
Line: x Rings: x
CHNG ANS NEXT