Nortel Networks Call Center Telephone Telephone User Manual


 
Chapter 10 Routing table administration 139
Call Center Telephone Administration Guide
Example of a Day Routing Table
To set up the routing table steps shown in “Example of Day Routing Table steps”, follow the
procedure “To set up the Day Routing Table example”.
Example of Day Routing Table steps
To set up the Day Routing Table example
Step number Type of step Step parameters
1
Greeting Greeting 1, information greeting
Forced
Transfer none enabled
2
Distribute for 1:00 (one minute)
3
Greeting Greeting 2, general company greeting
Not forced play
Intelligent Call Input Routing, Basic with defaults
4
Distribute for Accept default - distribute for 00:30 (thirty seconds)
5
Greeting Greeting 3, please wait greeting
Not forced play
Intelligent Call Input Routing, Basic with operator default
6
Goto Routing Table step 2
1 Press ·°.
Enter the Call Center Administrator mailbox number and
password, and then press OK
.
2 Press OTHR
.
3 Press CC
.
4 Press SKILL
.
5 Enter the number of the skillset you want to set up and press OK
.
6 If the skillset is enabled, press CHNG
to disable it.
Press NEXT
.
7 Press NEXT
to continue.
8 Press OTHR
.
9 Press ROUTE
.
Log:
QUIT RETRY OK
Admin
MBOX AA OTHR
Admin
GLIST CCR CC
CC Admin
AGENT SKILL
OTHR
Skillset:
RETRY QUIT OK
Status: xxxxxx
CHNG NEXT
Skill mbox pswd
RESET NEXT
Skillset Admin
PARM AGENT OTHR
Skillset Admin
ROUTE OVFLW UNCF