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Index 189
Call Center Telephone Administration Guide
copying 70
deleted, retrieving 71
deleting 70, 73
erasing 70, 73
external 74, 76
forwarding 73
internal 74
minimum recording length 74
Off-premise Message Notification 77
playing
envelope, CallPilot interface 73
envelope, Norstar Voice Mail 70
next, CallPilot 72
next, Norstar Voice Mail 71
pausing 71
previous, CallPilot 72
previous, Norstar Voice Mail 71
rewinding 70, 72
skipping forward 71, 72
skipping to end 70
quitting 71
replaying 71
replying, CallPilot 73, 74
replying, Norstar Voice Mail 71, 74
saving 71
silence timeout 74
skillset mailbox 55
Method of Call Distribution 184
Monitoring
example of monitoring 155
Primary alert 25
Primary alert time 25
Secondary alert 25
Silent Monitor 151
tips 153
MWI extension 184
N
Name
skillset 185
skillset mailbox 58
Night mode, skillset 115
Norstar Voice Mail mailbox interface 57
Notification, Off-premise Message Notification 77
Number
Control DN 20
skillset mailbox 20
O
Off-premise Message Notification 164
about 77
changing parameters 89
destination number
character limit 85, 87, 96
destination pager number and message
character limit 84
feature restrictions 79
setting up
to a pager number 84
to a telephone number 80
to an extension number 82
to wrong destination 77
Off-premise Message Notification parameters
destination telephone number 79
destination type 79
time range 79
types of message 79
Opening a skillset mailbox 59
Opening the Skillset Mailbox
remotely 59
Opening your mailbox
CallPilot 59
Norstar Voice Mail 59
Operator
resetting password 167
Outdial route, mailbox 78
Overflow, Intelligent 11
P
Parameters
general Call Center 164
Routing Table Greetings 130
Password
changing skillset mailbox 61
resetting Operator 167
resetting skillset mailbox 62
skillset mailbox 58, 61
Pausing a message 71
Playing message envelope, CallPilot interface 73
Playing message envelope, Norstar Voice Mail 70
Preferred method of call distribution 184
Preventing calls from ringing at an agent’s telephone
169
Primary alert time 25
Programming a memory button 19
R
Remotely opening a skillset mailbox 60
Replaying messages 71
Reply feature 72
Replying
to an external message sender 76
using the DIAL option 76