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158 Chapter 11 Monitoring call activity
N0025637 01
Logging off
Log off when you complete your shift or will be away from your telephone for an extended period.
1 Press ≤·‚›.
2 Enter your Agent ID and press OK
or £.
3 Enter your password and press OK
or £.
4 Press OUT
. If OUT does not appear, you are not logged on to any skillsets.
5 Press CHNG
until the skillset you want to log off from appears on the display. If you are logged
on to only one skillset, that skillset is automatically selected.
6 Press OK
.
7 You are logged off from the skillset number displayed, or from all skillsets if ALL is displayed.
8 Press ®.
Changing your password
Keep your password confidential. Change your password regularly, about every 30 days.
1 Press ≤·‚›.
2 Enter your Agent or Supervisor ID number and press OK
.
3 Enter your password and press OK
.
The default password you enter to log on for the first time, or if your password is reset, is
0000. If you use the default password you must change your password.
4 Press ADMIN
.
5 Enter a new password from four to eight digits long and press OK
.
6 Enter your new password again and press OK
.
7 Press ®.