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Chapter 10 Routing table administration 133
Call Center Telephone Administration Guide
If you want to continue to add steps to the table:
• To add a Distribute for step, start at step 10 of “Adding a Distribute for step” on page 134.
• To add a Goto for step, start at step 10 of “Adding a Goto step” on page 135.
• To add a Transfer step, start at step 10 of “Adding a Transfer step” on page 136.
• To add a Disconnect step, start at step 10 of “Adding a Disconnect step” on page 138.
24 Enter the key you want to assign for the skillset mailbox and press
OK
.
25 Press NEXT
.
26 The display shows the default key for a CCR Tree.
Press CHNG
if you want to change the key that callers press to reach
the CCR Tree
or
press DISABL
if you do not want callers to be able to press a key to
reach the skillset mailbox, press NEXT
and go to step 30
or
press OK
to accept the default key and go to step 30.
Note: You cannot let callers transfer to a CCR Tree unless you
have created a CCR Tree. Refer to the CallPilot Telephone
Administration Guide or the CallPilot Manager Set Up and
Operation Guide.
27 Enter the key you want to assign for the CCR Tree and press OK
.
28 Press NEXT
.
29 Enter the number of the CCR Tree you want callers to transfer to
and press OK
.
30 Press OK
.
31 Press OK
.
32 Press YES
to continue to build the table
or
press ® to end the session.
Note: You can add steps to a routing table only when you set it up. After you set up the
table, you cannot add or delete steps. You can only modify the steps that you created. If
you have set up a routing table and you want to add or remove steps, you must erase the
table and create it again.
Mbox Key:
RETRY OK
Oper Key: x
CHNG DISABL NEXT
CCR Key: 2 Tr: 1
CHNG DISABL OK
CCR Key:
RETRY OK
CCR Key: x
CHNG NEXT
CCR tree:
RETRY OK
CCR Key: x Tr: x
CHNG DISABL OK
Type: Norm Xfer
Force XFER OK
Another step?
YES QUIT