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Chapter 10 Routing table administration 145
Call Center Telephone Administration Guide
Changing a routing table
You must disable a skillset before you can change its routing table. For how to disable a skillset,
refer to “Disabling a skillset” on page 48.
Reviewing Routing Table steps
Note: You can add steps to a routing table only when you set it up. After you set up the
table, you cannot add or delete steps. You can modify steps.
To Follow the procedure
Review steps “Reviewing Routing Table steps” on page 145
Modify steps “Modifying Routing Table steps” on page 146
Erasing a routing table “Erasing a Routing Table” on page 147
1 Press ≤·°‹.
Enter the Call Center Administrator mailbox number and
password, and then press OK
.
2 Press OTHR
.
3 Press CC
.
4 Press SKILL
.
5 Enter the number of the skillset you want to review and press OK
.
6 Press NEXT
.
7 Press NEXT
to continue.
8 Press OTHR
.
9 Press ROUTE
.
10 Press DAY
or NIGHT.
In this example, Day is shown.
11 Press VIEW
.
12 Press NEXT
to view each remaining step.
13 This display appears when you reach the last step.
14 Press ® to end the session.
Log:
QUIT RETRY OK
Admin
MBOX AA OTHR
Admin
GLIST CCR CC
CC Admin
AGENT SKILL
OTHR
Skillset:
RETRY QUIT OK
Status: xxxxxx
CHNG NEXT
Skill mbox pswd
RESET N
EXT
Skillset Admin
PARM AGENT OTHR
Skillset Admin
ROUTE
OVFLW UNCF
Route Table
DAY NIGHT QUIT
Day routing
VIEW ERASE INS
1: xxxxx
CHNG NEXT
End table
ADD QUIT
Route Table
DAY NIGHT QUIT