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Call Center Telephone Administration Guide
Chapter 3
Call Center general properties
To set the Call Center general properties you:
• set the Primary and Secondary alert times
• set the number of Reserved channels
• set the CLID parameter
• set the Supervisor Help request timeout value
• select from which skillsets a supervisor can receive help requests
• configure the lines to be answered by Call Center
• set the line answering status
If you do not have Call Center as your primary application, you must enable the Call Center
software authorization code. You can also change the Call Center Administrator password if you
lose the password or want to change it.
Enabling the Call Center software authorization code
1 Press ≤·°‹.
Enter the Call Center Administrator mailbox number and
password, and then press OK
.
2 Press ››.
This option does not appear as a display button option.
3 Press ADD
to display the system identification number
or
press VIEW
to view the options that are enabled on the CallPilot
system.
4 The display shows the system identification number.
Press OK
.
5 Enter the first eight numbers of the Call Center software
authorization code and press OK
.
6 Enter the second eight numbers of the Call Center software
authorization code and press OK
.
7 Enter the last eight numbers of the Call Center software
authorization code and press OK
.
8 Press ACCEPT
to enable the keycode.
Log:
QUIT RETRY OK
Admin
MBOX AA OTHR
Options admin:
ADD VIEW
SN: xxxxxxxxxxx
OK
Key1:
RETRY OK
Key2:
RETRY OK
Key3:
RETRY OK
Call Center
ACCEPT QUIT