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136 Chapter 10 Routing table administration
N0025637 01
Adding a Transfer step
A transfer step can transfer calls to:
• an extension
• a mailbox
• an external number
• the Automated Attendant
• an operator
• a CCR Tree
1 Press
≤·°‹.
Enter the Call Center Administrator mailbox number and
password, and then press OK
.
2 Press OTHR
.
3 Press CC
.
4 Press SKILL
.
5 Enter the number of the skillset you want to add a Greeting step to
and press OK
.
6 If the skillset is enabled, press CHNG
to disable it.
Press NEXT
.
7 Press NEXT
to continue.
8 Press OTHR
.
9 Press ROUTE
.
10 Press DAY
or NIGHT.
In this example, Day is shown.
11 Press SETUP
.
12 Press OTHR
.
13 Press XFER
.
Goto appears only if this is not the first step.
Log:
QUIT RETRY OK
Admin
MBOX AA OTHR
Admin
GLIST CCR CC
CC Admin
AGENT SKILL OTHR
Skillset:
RETRY QUIT OK
Status: xxxxxx
CHNG NEXT
Skill mbox pswd
RESET NEXT
Skillset Admin
PARM AGENT OTHR
Skillset Admin
ROUTE
OVFLW UNCF
Route Table
DAY
NIGHT QUIT
Day routing
SETUP QUIT
Step x
DIST DIST OTHR
Step x
DISC XFER GOTO