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Chapter 6 Setting up skillset mailboxes 57
Call Center Telephone Administration Guide
Checking which telephone mailbox interface you use
CallPilot supports two interfaces: Norstar Voice Mail and CallPilot.
The Call Center Administrator determines which interface is assigned to the mailbox.
For how to change your mailbox interface refer to:
• the CallPilot Manager Set Up and Operation Guide for how to change your interface using
CallPilot Manager
• the CallPilot Telephone Administration Guide for how to change your interface using a
telephone
Follow the procedures that apply to the interface you use.
Some procedures apply to both interfaces.
1. Press
≤·°⁄.
Follow the voice prompts or the display button options to open
your mailbox.
2. Check the display to see which interface you use:
This is the Norstar Voice Mail interface.
This is the CallPilot interface.
3. Press ® to end the session.
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