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Chapter 8 Setting up agents 113
Call Center Telephone Administration Guide
Resetting an agent password
1 Press ≤·°‹.
Enter the Call Center Administrator Mailbox number and
password,
and then press OK
.
2 Press OTHR
.
3 Press CC
.
4 Press AGENT
.
5 Press CHNG
.
6 Enter the ID number of the agent you want to change and press OK
.
If you do not know the agent’s ID number press DIR
to search the
directory.
7 Press RESET
to reset the agent’s password.
8 Press ® to end the session.
Log:
QUIT RETRY OK
Admin
MBOX AA OTHR
Admin
GLIST CCR CC
CC Admin
AGENT
SKILL OTHR
Agent Admin
ADD DEL CHNG
Agent ID:
DIR RETRY OK
Login Pswd
RESET NEXT