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Chapter 3 Call Center general properties 27
Call Center Telephone Administration Guide
Setting Caller ID
You can select how you want caller information to be displayed on agent telephones:
• Name and number: displays the caller's name for 3 seconds and then the skillset name. If the
caller's name is not available, the caller's number is shown.
• Number only: displays the caller's number for 3 seconds and then the skillset name.
• No Caller ID: displays the skillset name.
11 Enter the Secondary Alert time.
This is a four digit field. Add a zero to any single digit hour or
minute.
12 The display shows the Secondary Alert time.
Press OK
.
13 Press ® to end the session.
1 Press
≤·°‹.
Enter the Call Center Administrator mailbox number and
password, and then press OK
.
2 Press OTHR
.
3 Press CC
.
4 Press OTHR
.
5 Press PARM
.
6 Press NEXT
until this display appears.
Press NEXT
to select no CLID
or
press CHNG
to select Number Only or Name and Number.
7 Press ® to end the session.
Sec alert mmss:
RETRY
Sec alert: xx:xx
CHNG OK
CC Admin
GRTG PARM
Log:
QUIT RETRY OK
Admin
MBOX AA OTHR
Admin
GLIST CCR CC
CC Admin
AGENT SKILL OTHR
CC Admin
GRTG PARM
CLID: No CLID
CHNG NEXT