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Nortel Networks Call Center Telephone Telephone User Manual

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64 Chapter 6 Setting up skillset mailboxes

N0025637 01

To record a Primary or Alternate skillset mailbox greeting

1 Press ≤·°⁄.

Follow the voice prompts or the display button options to open the

skillset mailbox.

2 The skillset mailbox name appears briefly.

3 If you use the CallPilot interface:

•Press °¤ to open the Greetings Options menu

• Go to step 4

If you use the Norstar Voice Mail interface:

•Press ADMIN

or °

•Press GREET

or ¤

• Go to step 4

4 Press REC

or ⁄.

5 Press PRIME

or ⁄ to record the Primary greeting

or

press ALT

or ¤ to record the Alternate greeting.

If you are changing a greeting, the current greeting starts to play.

6 If this is the first time you are recording a greeting, this display

appears briefly.

7 Press YES

or ⁄ and record your greeting at the tone.

8 Press OK

or £ to end the recording.

9 Press OK

or £ to accept the recording

or

press PLAY

or ⁄ to listen to the greeting

or

press RETRY

or ¤ to rerecord the greeting.

10 Press ® to end the session.

<Skillset name>

Greeting options

REC

CHOOSE CFWD

Greeting:

PRIME ALT PERS

Not recorded

Record new?

YES

NO QUIT

Record greeting:

RETRY OK

Accept greeting?

RETRY PLAY OK

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