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Chapter 10 Routing table administration 131
Call Center Telephone Administration Guide
To add a Greeting step
1 Press ≤·°‹.
Enter the Call Center Administrator mailbox number and
password, and then press OK
.
2 Press OTHR
.
3 Press CC
.
4 Press SKILL
.
5 Enter the number of the skillset you want to add a Greeting step to
and press OK
.
6 If the skillset is enabled, press CHNG
to disable it.
Press NEXT
.
7 Press NEXT
to continue.
8 Press OTHR
.
9 Press ROUTE
.
10 Press DAY
or NIGHT.
In this example, Day is shown.
11 Press S
ETUP.
12 Press GRTG
.
13 Press NORMAL
.
14 Enter the number of the greeting you want to use and press OK
.
15 Press OK
.
Log:
QUIT RETRY OK
Admin
MBOX AA OTHR
Admin
GLIST CCR CC
CC Admin
AGENT SKILL OTHR
Skillset:
RETRY QUIT OK
Status: xxxxxx
CHNG NEXT
Skill mbox pswd
RESET NEXT
Skillset Admin
PARM AGENT OTHR
Skillset Admin
ROUTE OVFLW UNCF
Route Table
DAY NIGHT QUIT
Day routing
SETUP QUIT
Step 1
DIST GRTG OTHR
Greeting type
EWT NORMAL
CC greeting: x
RETRY OK
CC greeting: x
RETRY PLAY OK