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26 Chapter 3 Call Center general properties
N0025637 01
Reserved channels
Reserved channels are voice channels that are reserved for use by Call Center. If you reserve
channels for Call Center, you ensure that callers are played skillset announcements, and CallPilot
does not use all of the voice channels.
A reserved channel is used when:
• a Call Center greeting plays to a caller
• Off-premise Message Notification notifies you that there is a message in a skillset mailbox
To set Call Center general properties
1 Press ≤·°‹.
Enter the Call Center Administrator mailbox number and
password, and then press OK
.
2 Press OTHR
.
3 Press CC
.
4 Press OTHR
.
5 Press PARM
.
6 Press CHNG
if you want to change the number of reserved channels
(from 0 - 6) and press NEXT
or
press NEXT
.
7 Press CHNG
to set a Primary Alert time
or
press NEXT
and go to step 10.
8 Enter the Primary Alert time.
This is a four digit field. Add a zero to any single digit hour or
minute.
9 The display shows the Primary Alert time.
Press NEXT
.
10 Press CHNG
to set a Secondary Alert time
or
press NEXT
and go to step 13.
Log:
QUIT RETRY OK
Admin
MBOX AA OTHR
Admin
GLIST CCR CC
CC Admin
AGENT SKILL OTHR
CC Admin
GRTG PARM
Refresh chans: 1
CHNG NEXT
Pri alert: xx:xx
CHNG NEXT
Pri alert mmss:
RETRY
Pri alert: xx:xx
CHNG NEXT
Sec alert: xx:xx
CHNG OK