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Troubleshooting
4-28
Failure Code -122, -142
Meaning: Your PassageWay Link has reported an internal problem.
Things to Try:
Try connecting your 8411 telephone, Callmaster VI telephone, or
PassageWay adapter to a different COM port on your PC.
Verify that the connection between your PC's COM port and the 8411
telephone, Callmaster VI telephone, or PassageWay adapter is secure.
Verify that the COM port number you selected during the PassageWay
Service Provider setup procedure (via the PassageWay Configurator)
matches the number of the COM port that is physically connected to
your 8411 telephone, Callmaster VI telephone, or PassageWay
adapter.
If you are using an auxiliary power supply, verify that it is properly
installed.
If you are not using an auxiliary power supply, contact your System
Manager.
Unplug and plug the cable connected to the Line jack on the back of
the telephone and PassageWay adapter.
Failure Code -123, -131, -141
Meaning: Connect is receiving incorrect data over the specified COM port.
Things to Try: Verify that the COM port number you selected during the
PassageWay Service Provider setup procedure (via the PassageWay
Configurator) matches the number of the COM port that is physically
connected to your 8411 telephone, Callmaster VI telephone, or PassageWay
adapter. This failure usually indicates that the specified COM port is
connected to a modem or data module rather than your telephone or
PassageWay adapter.