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Troubleshooting
4-3
Problem 3: When you start Telephony Manager, a message box appears
displaying the message: There are no telephony service
providers available on your computer. A service provider
is required for your computer to communicate with your
telephone or modem. Please install and configure a service
provider and try again.
This message appears if the PassageWay Service Provider is not installed on
your PC.
You must have TAPI and the Unimodem or PassageWay Service Provider
(version 2.41 or later) installed on your PC. TAPI is installed automatically
when you install the PassageWay Service Provider.
Install and configure the service provider you want to use. If you want to use
the PassageWay Service Provider, refer to Chapter 2 to install the
PassageWay Service Provider.
Problem 4: When you start Telephony Manager, a message box appears
displaying the message: The telephony service provider
previously in use is no longer available. The remaining
service provider will be used. Note that changing service
providers may affect the availability of certain features
in the application.
This message may appear if either of the following conditions exists:
You had two service providers installed on your PC, but you uninstalled
the service provider that Telephony Manager was using.
You had only one service provider installed on your PC, but you
uninstalled the service provider and then reinstalled it. (In this case,
Telephony Manager is looking for the ID that it assigned to the previous
installation of the service provider.)