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Troubleshooting
4-8
Problem 16: Call Forwarding is not supported on phones without
speakerphones.
Due to a limitation with the Service Provider, call forwarding is not supported
on telephones that do not have speakerphones. This is true even if you go
off-hook on such a telephone.
Additionally, the Send All Calls (SAC) feature is not supported on these
telephones unless a feature button is administered. If you are trying to use
the SAC feature solely with a feature access code (FAC) that is defined in the
Configurator of the Service Provider, this feature will not work.
Problem 17: There is a long delay before you are able to place a call on
hold.
Due to a limitation with the PassageWay hardware, you may experience a
long delay (around six or more seconds) before you can place a call on hold.
This problem is most often seen when trying to place a call after answering an
incoming call.
Problem 18: You are unable to use the Conference and Transfer features.
If your telephone is configured with one bridged call appearance or multiple
bridged call appearances to different extensions, you will be unable to
conference and transfer calls using Telephony Manager (and any other TAPI
application). This situation will not occur if you have more than one bridged
appearance for each number.
Problem 19: You are unable to drop/hang up a call using a 500A headset
adapter.
If you are using a 500A headset adapter, you will be unable to drop/hang up
calls using a TAPI application such as Telephony Manager. (Even if the
person you are talking with hangs up, your telephone will still be “off hook.”)
You must manually disconnect the call.