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Troubleshooting
4-14
Perform the following steps:
1. Make sure no telephony applications are running on your PC. If any
telephony applications are running, close them.
2. Look at the back of your PC and verify the COM port to which the
serial cable from your 8411 telephone, Callmaster VI telephone, or
PassageWay adapter is connected.
3. Check the PC-side and telephone-side cabling associated with your
8411 telephone, Callmaster VI telephone, or PassageWay adapter.
Insure that all of the cables are completely inserted into the correct
jacks. If you have a PassageWay adapter, refer to "Installing the
PassageWay Adapter" in Chapter 2. If you have an 8411 telephone,
refer to "Connecting Your 8411 Telephone to Your PC" in Chapter 2. If
you have a Callmaster VI telephone, refer to "Connecting Your
Callmaster VI Telephone to Your PC" in Chapter 2.
4. If you have a PassageWay adapter, look at the LEDs on top of the
adapter.
If the LED is "off," your telephone system may not support the remote
powering of adjuncts. Consult your DEFINITY System Manager to
obtain the proper wall power supply to power your PassageWay
adapter or to correct any wiring problems that may be the cause. If
you already have an auxiliary power supply installed, make sure it is
installed properly. Refer to "Installing the PassageWay Adapter" in
Chapter 2.
If both LEDs are "blinking," perform the following steps:
a. Determine whether you have a 2-wire or 4-wire telephone.
If you have a 6400 Series telephone, you have a 2-wire
telephone, which requires a 2-wire PassageWay adapter.
If you have a 7400 Series telephone, you have a 4-wire
telephone, which requires a 4-wire PassageWay adapter.