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Troubleshooting
4-4
If the service provider that Telephony Manager was using is not installed (that
is, you uninstalled the service provider), perform the following steps:
1. Choose the OK button to close the message box.
2. Reinstall the service provider.
3. Restart Telephony Manager.
4. Select the new service provider using the Change Telephony
Provider option in the View menu.
If the service provider is already installed, choose the OK button in the
message box.
Problem 5: When you start Telephony Manager, a message box appears
displaying the message: Cannot initialize the service
provider.
The service provider is not working properly. If you are using the PassageWay
Service Provider, uninstall the PassageWay Service Provider, restart the
system, and then re-install the PassageWay Service Provider. (Refer to
Chapter 2 to uninstall and install the PassageWay Service Provider.)
Problem 6: When you start Telephony Manager, a message box appears
displaying the message: Service Provider not started.
No service provider is configured. Choose the OK button to close the
message box and configure the service provider.
Problem 7: When you start Telephony Manager, a message box appears
displaying the message: There is not enough memory available
to run this application. Please close some other
applications or restart Windows and try again.
Close any other applications that may be running and then restart Telephony
Manager.