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Troubleshooting
4-9
Problem 20: You are unable to hear digits being dialed when making
calls with Telephony Manager (or other TAPI applications).
If you have a 7403, 7405, or 7407D01A telephone, you will not hear the digits
being dialed when you make calls with TAPI applications such as Telephony
Manager. Even though you cannot hear the digits being dialed, the call will be
completed properly.
Problem 21: Calls are not being completed.
Telephony Manager dials the call, but the call fails (that is, you hear a “fast-
busy” signal or an announcement that the call could not be completed). Insert
a ^ in front of the number you are dialing and then dial the number. The ^
character disables TAPI from prepending digits for that particular call.
Problem 22: When you receive a call, two call appearances appear in the
Telephony Manager window.
This situation occurs if you are a member of a call pickup group, and you did
not specify the location of the Call Pickup button on your telephone when you
configured the PassageWay Service Provider. Both of the call appearances
represent the same call. If you answer one of the calls, the other call
appearance disappears.
To solve this problem, perform the following steps:
1. From the View menu in Telephony Manager, choose Telephone
Setup.
The PassageWay Configurator - COM Port dialog box appears.
2. Choose the Continue button until you access the Feature Buttons
dialog box.
3. In the Feature Buttons dialog box, choose the button where your Call
Pickup button is assigned.
A submenu appears.